Return & Refund Policy

Our return windows vary by product category to ensure safety, hygiene, and fairness:

Note: The return window starts from the date of delivery as confirmed by the shipping carrier.

Eligibility Criteria for Returns

To be eligible for a return or refund, your item must meet the following conditions:

• Unused and Unopened: Item must be in its original condition, unused, and unopened (except if damaged during transit or defective).
• Original Packaging: Product must be returned in its original manufacturer packaging with all accessories, manuals, and warranty cards included.
• Proof of Purchase: You must provide your order number and proof of purchase (order confirmation email or invoice).
• Photographic/Video Evidence: For defective or damaged items, you must provide clear photographs or video showing the defect or damage before we can process your return.
• Within Return Window: Return request must be initiated within the applicable return window for your product category.

Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned unless defective or damaged on arrival:

• Opened consumable products (supplements, wellness products, vitamins)
• Personal hygiene items (opened or used)
• Oral care products (opened toothpaste, mouthwash, etc.)
• Custom or personalized products (unless defective)
• Products with broken seals or tamper-evident packaging (unless damaged in transit)
• Gift cards or downloadable products

Once your return is received and inspected, we will process your refund according to the following timeline:

Step 1: Return Approval

After you submit a return request through our website or customer support, we will review your request within 1-2 business days and send you return instructions and a return authorization number.

Step 2: Inspection

Once we receive your returned item, our quality team will inspect it within 2-3 business days to verify it meets eligibility criteria.

Step 3: Refund Processing

If your return is approved after inspection, we will process your refund within 2-5 business days to your original payment method.

Step 4: Refund Received

Depending on your bank or payment provider, it may take an additional 3-7 business days for the refund to appear in your account. Total processing time: 7-15 business days from when we receive your return.

Important: Refunds will be issued to the original payment method used for purchase. For credit card purchases, refunds will appear as a credit on your next statement. For Cash on Delivery (COD) orders, refunds are processed via bank transfer to the customer’s provided bank account details.

If you receive a defective or damaged product, we will gladly replace it with a new one at no additional cost to you.

Replacement Eligibility:

• Product must be defective, damaged, or not as described
• Request must be made within the applicable return window
• Photographic/video evidence of defect or damage must be provided
• Replacement subject to stock availability

Replacement Timeline:

Once your replacement is approved, we will ship the new item within 2-3 business days (subject to stock availability). If the item is out of stock, we will offer a full refund or notify you of expected restock date.

Return Shipping Fees

Return shipping costs depend on the reason for the return:

Free Return Shipping (Snapshophub Covers Costs):

• Defective products - If the product is defective or not working as intended
• Damaged in transit - If the product arrived damaged due to shipping
• Wrong item sent - If we shipped the incorrect product
• Significantly not as described - If the product materially differs from description

Customer Pays Return Shipping:

• Change of mind returns - If you simply don't want the product anymore (eligible categories only)
• Ordered wrong product - If you ordered the incorrect item by mistake
• No longer needed - If you no longer need the product

Note: We will provide you with a prepaid return shipping label for free returns. For customer-paid returns, you are responsible for choosing your preferred shipping method and ensuring the package is properly insured.

To start a return, please follow these simple steps:

Step 1: Contact Customer Support

Email us at contact@snapshophub.com or contact us via WhatsApp at +91 8800259785 (India) or +1 541-221-8930 (USA) with your order number and reason for return.

Step 2: Provide Required Information

Include your order number, product details, reason for return, and for defective/damaged items, attach clear photos or video showing the issue.

Step 3: Receive Return Authorization

Our team will review your request and send you a Return Authorization Number (RAN) and return instructions within 1-2 business days.

Step 4: Pack and Ship

Pack the item securely in its original packaging with all accessories. Include the RAN on the package. Ship to the address provided in the return instructions.

Step 5: Track Your Return

Keep your tracking number. Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund/replacement.

Exchanges

We do not offer direct exchanges at this time. If you would like a different product, size, or color, please return the original item for a refund and place a new order for your preferred product. This ensures faster processing and gives you the flexibility to choose exactly what you need.

If you receive a damaged or defective item, please contact us immediately:

• Within 48 hours of delivery - Report the issue as soon as possible
• Provide clear photos/video - Show the damage or defect clearly, including packaging if damaged in transit
• Keep all packaging - Do not discard the original packaging until the issue is resolved
• Fast resolution - We will arrange a free replacement or full refund, whichever you prefer

Your Consumer Rights

This return policy is designed to comply with consumer protection standards in India and internationally. Your statutory rights are not affected by this policy.

• India: This policy complies with the Consumer Protection Act, 2019 and E-commerce Rules.
• USA: Our return policy provides protections that meet or exceed state consumer protection laws.
• EU/UK: If you are located in the EU or UK, you have the right to cancel your order within 14 days without giving any reason (for eligible products).
• Other Countries: If your country requires extended return rights beyond what is stated here, those laws will prevail and we will honor them.

When We May Refuse a Return

We reserve the right to refuse a return or issue a partial refund if:

• The item is not in its original condition, is damaged, or shows signs of use beyond normal inspection
• Original packaging, accessories, or manuals are missing
• The return is initiated after the applicable return window has expired
• The product is a non-returnable item (see Non-Returnable Items section)
• No proof of purchase is provided
• The return appears to be fraudulent or abusive

Partial Refunds

In certain situations, only partial refunds may be granted:

• Any item that shows obvious signs of use or wear
• Items returned without original packaging or with damaged packaging (not due to transit)
• Items missing accessories or components
• Items returned significantly after the return window closes (assessed on case-by-case basis)

If you have any questions about our return policy or need assistance with a return, our customer support team is here to help:

Email: contact@snapshophub.com

WhatsApp (India): +91 8800259785

WhatsApp (USA): +1 541-221-8930

Response Time: We typically respond to all inquiries within 24 business hours.

Office Hours: Monday-Saturday, 9 AM - 6 PM IST (India) | Monday-Friday, 9 AM - 5 PM EST (USA)

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.