At SnapShopHub, we strive to provide the best products and customer experience. If you’re not satisfied with your purchase, we are here to help. Below is our return policy:
Return Window: You may return most new, unopened items within 15 days of delivery for a full refund or exchange. After 15 days, unfortunately, we cannot offer a refund or exchange.
Conditions for Returns: To be eligible for a return, your item must be:
Unused, in the same condition that you received it.
In its original packaging (if applicable).
Accompanied by a proof of purchase (receipt, order confirmation email, or packing slip).
Non-Returnable Items: Certain items are non-returnable, including but not limited to:
Digital products (eBooks, downloadable content, etc.).
Gift cards or vouchers.
Return Process: To initiate a return, please contact our customer support team at contact@snapshophub.com with the following details:
Order number.
The reason for the return.
Photos of the item (if applicable).
Once your return is approved, we will provide instructions for returning the item. Please note that you are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
Refunds: Once your returned item is shipped, we will process your refund. Refunds will be issued to the original payment method, and you will be notified via email. Please allow up to 7-10 business days for your refund to appear on your account.
Damaged or Incorrect Items: If you receive an item that is defective, damaged, or incorrect, please contact us immediately at contact@snapshophub.com. We will arrange for a replacement or full refund, including return shipping at no additional cost to you.
Exchanges: If you would like to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired item.
Contact Information: For any questions regarding returns or exchanges, feel free to reach out to us at contact@snapshophub.com.